Shipping policy

SHIPPING POLICY – UNITED STATES

We currently ship within the United States to provide reliable and timely delivery for our customers.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

 

 

Domestic Shipping (U.S.)

  • Standard Shipping:
    Estimated delivery time: 3–7 business days
    Shipping rates are calculated at checkout based on order weight and destination.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume seasons.

Tracking

All U.S. orders include tracking. Tracking updates may take up to 24 hours to appear after shipment.

Shipping Issues & Responsibility

  • We are not responsible for delays caused by the shipping carrier.
  • Once an order has been shipped, we are not responsible for lost, stolen, or damaged packages.
  • If a package is marked as delivered but not received, customers must contact the carrier directly.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Undeliverable & Returned Packages

Packages returned due to incorrect addresses or failure to claim delivery are not eligible for refunds. Additional shipping fees may apply to reship the order.

 

Questions

For any shipping-related questions, please contact our customer support team before placing your order.


INTERNATIONAL SHIPPING POLICY – PREMIUM 

We offer selected international shipping to bring our brand to customers around the world, while maintaining our high standards of quality and service.

 

Order Processing

All international orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with your tracking number.


 

International Shipping

Standard International Shipping

  • Estimated delivery time: 7–15 business days
  • Shipping rate: Calculated at checkout based on destination country and order weight

Delivery times may vary depending on the destination country and customs processing.

Taxes, Duties, and Customs Fees

  • Taxes, duties, and customs charges are not included in the product price or shipping cost.
  • These charges are the responsibility of the customer and are payable upon delivery, according to the destination country’s regulations.

Tracking

All international shipments include tracking. In some countries, tracking updates may be limited once the package enters the local postal system.

Important Information

  • We are not responsible for delays caused by customs or the shipping carrier.
  • We do not issue refunds for orders that are refused, unclaimed, or returned due to unpaid customs charges.
  • It is the customer’s responsibility to provide a complete and accurate shipping address.


PURCHASE & EXCHANGE POLICIES

  • We do not offer refunds.
  • Once the package has been shipped, we are not responsible for loss and/or damage.
  • You have 7 days to request an exchange.
  • Items must be returned with original tags attached and must be free of makeup, deodorant stains, or any signs of wear.
  • Discounted items are final sale and are not eligible for exchange.